Text

Support chats and tickets

Machines search customer conversations, HelpDesk tickets and LiveChat archives, then reply, tag, transfer or update tickets.

Already on WeMachines? Plugins → Text.

  • Find recurring issues in the last 100 conversations
  • Which tickets can I resolve in the next two hours?
  • Reply to the open refund ticket from Maria and tag it billing

How it works

Click Connect and sign in to Text. By default, each person connects their own account. Machines use the access of the person asking.

Developer
Text, Inc.
Category
Business & operations
How it connects
Log in with Text
Machines can
Read, and change what an admin allows
Website
text.com